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關於我們│ About us

About Us

  • Exclusively available in Central Taiwan

    With a Central Taiwan Pass, you are allowed to enjoy the most exclusive benefits while sharing other benefits of the iPASS for each item. It can also be used as an e-Cash. After storing value in your card, you can take public transportation and go shopping at the exclusive shops. Before going out or on your way to travel, you can use the Central Taiwan Pass to reserve your bookings or add products to your shopping cart. You can also take advantage of the App Maps and its positioning feature to search for nearby attractions and shopping information. Just swipe your e-card and our travel service is right beside you.

  • What is the “Central Taiwan Pass”?

    To put it simply, it's the “Smart Travel Card” which can be used to travel around Central Taiwan.

    The Taichung City Government integrates the tourism resources taken from the 7 counties (cities) in central Taiwan including Miaoli County, Taichung City, Changhua County, Nantou County, Yunlin County, Chiayi City and County. It recommends some distinctive travel routes and provides tourists with traffic information to bargain on “flash sales” and exclusive offers that are only available at scenic spots. Tourists can walk along these routes and create happy memories right away while spending less time and money on the tour.

  • Enjoy your benefits by traveling with a Central Taiwan Pass.

  • There are over 3,000 stores where you can go dining, book your lodgings, go traveling around, go shopping and book a traffic pass in the 7 counties (cities) in Central Taiwan. It allows you to get your food and drinks and entertainment in a more economical way by offering you the most exclusive benefits and discounts you can get and be treated as a VIP.

Help

Web

  1. CT-PASS Website
  2. CT-PASS APP:Download for iOSDownload for Android
  3. Tripmation APP:Download for iOSDownload for Android

Information Desk

  1. Ezfly-Information Desk
    1. Taipei Office: 2F., No.51, Hengyang Rd., Zhongzheng Dist., Taipei City 10045, Taiwan 886-2-77250800
    2. Taichung Office: No.318, Sec. 3, Wenxin Rd., Xitun Dist., Taichung City 40753, Taiwan 886-4-23132006
    3. Kinmen Office: No.2, Kinmen Airport, Jinhu Township, Kinmen County 89146, Taiwan 886-82-372121
  2. Taiwan Tour Bus Office (Hsiao Kang International Airport Arrival Hall) 1F., No.2, Zhongshan 4th Rd., Xiaogang Dist., Kaohsiung City 81252, Taiwan 886-7-2693678.(1-Day Pass)
  3. OK Mart in Central Taiwan 207 Stories in Miaoli County, Taichung City, Changhua County, Nantou County, Yunlin County, Chiayi City and County. (1-Day Pass)
  4. Taichung Airport
    1. Hwafu Travel Office: No.193, Sec. 1, Zhonghang Rd., Shalu Dist., Taichung City 43348, Taiwan 886-4-26150909
    2. Fun Travel Office: 12F.-2A, No.218, Sec. 2, Taiwan Blvd., West Dist., Taichung City 40354, Taiwan 886-4-23211123

Postal

Designated locations

  1. Ezfly-Information Desk
    1. Taipei Office 2F., No.51, Hengyang Rd., Zhongzheng Dist., Taipei City 10045, Taiwan (02)886-2-77250800
    2. Taichung Office No.318, Sec. 3, Wenxin Rd., Xitun Dist., Taichung City 40753, Taiwan 886-4-23132006
    3. Kinmen Office No.2, Kinmen Airport, Jinhu Township, Kinmen County 89146, Taiwan 886-82-372121
  2. Taichung Airport
    1. Taichung Airport Passenter Service Counter Arrival Hall (04)26155029
    2. Hwafu Travel Office No.193, Sec. 1, Zhonghang Rd., Shalu Dist., Taichung City 43348, Taiwan 886-4-26150909
    3. Fun Travel Office 12F.-2A, No.218, Sec. 2, Taiwan Blvd., West Dist., Taichung City 40354, Taiwan 886-4-23211123
  3. Taoyuan International Airport Unite Traveller
    • Taoyuan Airport Terminal 1 Unite Traveller Informational Desk 3
    • Taoyuan Airport Terminal 2 Unite Traveller Informational Desk 3
    • 886-3-3992378
  4. Kaohsiung Rapid Transit CORP. all stations
  5. Taiwan Tour Bus Office:
    • Hsiao Kang International Airport Arrival Hall
    • 1F., No.2, Zhongshan 4th Rd., Xiaogang Dist., Kaohsiung City 81252, Taiwan
    • (07)2693678(1-Day Pass)
  6. Taichung High Speed Rail Tourist Service    (04)36006646
  7. Taichung station Tourist Service Cente       (04)22212126
  1. Members could determine to purchase commodities with any package continuously.
  2. Members who already choose the main package could purchase additional goods.
  3. Please register to be members, after login password, binding CT-PASS, then you could buy any package and optional goods.

Before buying any package or optional goods, the memberscould choose to use ownd CT-PASS or purchase a new one.

Terms

Dear customers, we extremely appreciate your usage with K-marketa€?s service. According to the below website member service term (hereafter refer to as this provision), K-market would provide facile service for the members. In order to safeguard your rights, please comprehend the detail of this provision. When you register or start to use this service, it is deemed that you already understand and have agreed to this provision and all content of the a€?right of privacy protection policya€?. If you would not completely agree to a part or the entirety of this provision, please do not register and immediately stop using. This concrete provision is below:

  1. The member's information:

    You would be requested to provide and fill in the correctly individual information to register for free via the website. After you completely fill in the basic information, you would begin and participate in this website service and correlative activity. If you have changed your individual information, please must immediately update to safeguard your rights. Because we would send the related information, the activities content or member's rights to the members whenever. If you did not renew, we regarded you as already to receive those information or announcements

    The manager of website has rights to reject the registration of members individual material and is authorized to suspend or to terminate the member account number immediately when several situations are occurred. For example, the members individual materials are repetition, wrong, false or to intentionally encroach on other peoplea€?s or corporationsa€? intellectual property rights or to violate the customs and laws or to destroy this website service objective and so on. The members could not be authorized to approach any position, and should voluntarily undertake the completely legal obligation.

    The protection of privacy right stated that the membersa€? individual information would be protected and regulated by K-mart's terms of private right.

  2. Member's obligation:

    According to The Protection of Children and Youths Welfare and Rights Act, parents or guardian should undertake the protective and educational responsibility to children and youths. If you are under 20 years old or do not possess the complete capacity by act, you should have a parent or guardian read, comprehend and agree to all of the content of these service terms. When you use this service, we would regard your parent or guardian as agreement of this provision.

    Member should guarantee that his/her account number and the password would be confidential and secure. Member should undertake the complete legal obligation voluntarily when his/her behavior for using the account number and password, and observes the following items:

    1. If the membera€?s account number either the password was misapplied, embezzled, or existed any security problems, please immediately contact us. (Customer Service no?+886 2 77250800)
    2. Member ought to forbid providing or leaking out his /her account number, password and other related data to a third party to use. Apart from this, all members entered this website with using account number and password that included but unlimited inquiry, reading, update of individual information, participation, as well as obtained the related information and so on. Anyone includes the member did all of the above that was considered a violation of the laws and should be proud the complete legal liability.
    3. Member's ID、Passward and benefits all belong to own personal using. Member's information witch is not allowed to be transferred, lent, sharing or provided to others in any way.

    Member should observe related law of Republic of China and the international standard. If member uses this service outside Republic of China domain, and should simultaneously observe the local country or the region law. In addition, member cannot use this service to encroach on the right of the third party:

    1. 1. Forbid dispersing or transmitting any file, such as slander, insult, minacity, aggressively, inelegant, indecent, public peace of violation and other illegal writing.
    2. Violate other peoplea€?s reputation, rights of privacy, business secret, trademark rights, copyright, patent, intellectual property rights and so on.
    3. Violate the law or contract which should be in charge of security duty.
    4. Embezzle other people to use this service.
    5. Transmit or disperse computer virus.
    6. Delivery of the advertising mail.
    7. We have the warrant to believe unsuitable behavior.

    As members use this service to engage in acts of infringement of the rights of others, criminal activity or any wrongdoing, members should bear full legal responsibility , CT-PASS will withdrawal of membership immediately and permanent ban on the use of this service. CT-PASS has the right to request the compensation from the person who * As members use this service to engage in acts of infringement of the rights of others, criminal activity or any wrongdoing, members should bear full legal responsibility , CT-PASS will withdrawal of membership immediately and permanent ban on the use of this service. CT-PASS has the right to request the compensation from the person who defame company, including but not limited to loss of goodwill , referee fees, legal fees , etc ... .

  3. Modification of service content:

    Member has to agree to that we are at actual request to adjust, modify or terminate this provision and announce the content of revision on this website without notice before 60th days. The newest edition is deemed to prevail for member as participation and usage with this provision. If member would not agree, should contact us by writing before the effective date. We would regard you as agreement, if exceeds the deadline.

  4. Transaction notice:

    When member completes the procedure of ordering, we would automatically notify you via an e-mail. This notification just means that we receive the order from member and did not represent this transaction already completed. Member could still search the condition of order on website, whether we reserve the right of order or not.

    When member completed a procedure of order, namely the expression already be proposed to purchase, and has to agree to the stipulation of transaction on this provision. Member preserves individual material, such as address, telephonea€|and so on. If has changed after the order, should immediately modify and cannot refuse this order for payment by this reason.

    If there is some dispute or discrepancy, the systema€?s electronic transaction information is deemed to prevail. If you discover any incorrect transaction information, please notify us immediately. ( Customer Service no.?+886 2 77250800).

  5. Commodity returning:

    If customer receives the iPass and discoveries iPass unable to be used normally. He/she could return before any expense record.

    According to the Consumer Protection Law, consumers of a network order, if you are unwilling to purchase the commodity and could return within seven days.

    Member must maintain the appearance of commodity, packing and accessories as return commodity. If you obtain the entity receipt and should return together. Otherwise, we might resist to refund.

  6. Interrupt or stop on the network service:

    If the unusual condition or system is occurred, this website is authorized to suspend service until elimination.

  7. Protection of intellectual property rights:

    CT-PASS Mart possesses all of the software, program and contents of this website that including but unlimited picture, file, information, material, construction, homepage design and so on. Above the intellectual property rights are belonged to us, have obtained agreement and authorization. Anyone who including member, could be obliged to abandon this right without our agreement and authorization. If he/she has violation, we would immediately abolish the membership and permanently prohibit using this service and request whole loss.

    Member must maintain the appearance of commodity, packing and accessories as return commodity. If you obtain the entity receipt and should return together. Otherwise, we might resist to refund.

  8. Applicable law and competent court:

    If member or anyone discovery any violation of the intellectual property rights of CT-PASS Mart, please immediately contact us by the customer service center. (Customer Service no.?+886 2 77250800)

Privacy

We attached great importance to members privacy, follow the "Personal Data Protection Law" requirement, and developed the Privacy Policy, Please refer to the following privacy policy content

  1. Personal Information Private and Safe

    Member privacy protection is our important business concept. Without membership approval, we will never provide personal information to members of any of the e-tourism packages and services unrelated third party. Members should kept own network passwords and personal information confidential, do not provide personal information, especially the Internet password to others Remind you to use the services provided by this website, remember to sign out of your account, if use computers with others, remember to close the browser.

  2. Personal Data Collection, Processing, Use, Informed, and Statement We follow the "Personal Data Protection Law Article 8" requirement, shall inform the following items, please read carefully.
    1. We collect personal information in order to provide member registration.
    2. Categories of personal information including name, date of birth, gender, telephone, mobile phone, e-mail, address. We follow the "Personal Data Protection Law Article 5" requirement, shall not exceed the extent necessary for a particular purpose.
  3. How We Use Personal Data
    1. Personal data used was according to the relevant laws and regulations or contractual agreement, and due to the implementation of business, setting shelf life.
    2. We may process your personal information on a server located outside the country where you live.
    3. We and the company of co-marketing or co-promotion targets, shall have the right to investigate organ or competent administrative authority.
    4. We automatically collect and store certain information in server logs.
  4. All personal information you provide, we have an obligation of confidentiality, and definitely not provide to other groups or individuals. The following conditions is except:
    1. By law, the registrant behavior has really affected the safety and rights.
    2. Registrant’s basic personal data files, the company does not make any use in violation of relevant national or international law and the provisions of. All personal information is confidential, without the consent of the company to ensure that personal information will never be disclosed to third parties.
    3. Other outstanding issues are accordance with the ROC law and network specification.
    4. You can refuse to provide all or part of the profile, but we may not able to perform or provide you with relevant promotions or sweepstakes service.

Refund

  • For use when expired or unused with expired item on the e-travel package tour, please contact the Ezfly customer service. Please send your refund ticket packages to the Ezfly International Travel Agent Co. Ltd. after confirming your refund.
  • (You will be charged $NT50 as commission per refund. The purchase price will be deducted from the used items.)
  • Customer Service Phone Number: +886-2-7725-0800 #4
  • E-Mail:twctpass@ezfly.com
  • Refund process: Any issue of CT-PASS, please contact with Ezfly customer service. ( Refund needs to charge processing fee $50 and deduct the price of each package.)

Contact Us

  • Ezfly International Travel Agent Co., Ltd
  • Customer Service Tel: +886-2-7725-0800 #4
  • E-Mail:twctpass@ezfly.com
  • Biz Hour: Monday to Friday 9:00a.m.~8:00p.m.
  • Saturday Weekend 9:00a.m.~6:00p.m.

App